{"id":679,"date":"2026-01-13T17:47:57","date_gmt":"2026-01-13T17:47:57","guid":{"rendered":"https:\/\/premiumdates.uk\/?page_id=679"},"modified":"2026-01-14T16:14:34","modified_gmt":"2026-01-14T16:14:34","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/premiumdates.uk\/index.php\/refund-return-policy\/","title":{"rendered":"Refund & Return Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Refund Policy:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tIn accordance with UK consumer law, we accept returns and issue refunds for non-perishable food items if they are faulty, damaged, or not as described. Due to hygiene and food safety regulations, we cannot accept returns or offer refunds for perishable food items, including dates, once they have been opened or delivered, unless the product is faulty. Customers must notify us within 14 days of delivery if there is an issue, and refunds will be processed to the original payment method once the claim is approved.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Exchange Eligibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tExchanges can only be made within 14 days from the date of delivery.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tTo be eligible for an exchange, you must provide proof of shipment, the original invoice, and clear pictures of the dates.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t

    Return Eligibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tReturn can only be made within 7 days from the date of delivery.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tTo be eligible for an Return, you must provide proof of shipment, the original invoice, and clear pictures of the dates.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t

      Return\/Refund Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\tTo initiate a return, please follow these steps:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t
        \n\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tContact Premium Dates customer service at 020 8514 6671 or email us at info@premiumdates.uk.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tProvide your order number and the reason for the return.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tOnce your return is approved, you will receive instructions on how to return the item(s).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        To receive a refund, you must send the parcel back to our office. Refunds will be processed within 48 hours of receiving the returned item(s).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

        \n\t\t\t\t\t

        Exchange Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        To initiate an exchange, please follow the same steps as outlined in the return process. You will be asked <\/span>to indicate the item you would like to receive in exchange.
        <\/span><\/p>

        If you have any questions or concerns about our return and exchange policy, please contact<\/span> Premium<\/span>
        Dates<\/span> customer service at 020 8514 6671 or email us at info@premiumdates.uk<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Refund Policy: In accordance with UK consumer law, we accept returns and issue refunds for non-perishable food items if they are faulty, damaged, or not as described. Due to hygiene and food safety regulations, we cannot accept returns or offer refunds for perishable food items, including dates, once they have been opened or delivered, unless […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-679","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/premiumdates.uk\/index.php\/wp-json\/wp\/v2\/pages\/679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/premiumdates.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/premiumdates.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/premiumdates.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/premiumdates.uk\/index.php\/wp-json\/wp\/v2\/comments?post=679"}],"version-history":[{"count":58,"href":"https:\/\/premiumdates.uk\/index.php\/wp-json\/wp\/v2\/pages\/679\/revisions"}],"predecessor-version":[{"id":742,"href":"https:\/\/premiumdates.uk\/index.php\/wp-json\/wp\/v2\/pages\/679\/revisions\/742"}],"wp:attachment":[{"href":"https:\/\/premiumdates.uk\/index.php\/wp-json\/wp\/v2\/media?parent=679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}